Net Explorer cannot display the webpage error when you endeavor to access a webpage

  • Article
  • 28 minutes to read

Important

The Internet Explorer 11 desktop application will be retired and go out of support on June fifteen, 2022 (for a listing of what's in telescopic, see the FAQ). The aforementioned IE11 apps and sites you lot use today can open in Microsoft Border with Internet Explorer mode. Learn more hither.

This commodity helps you lot solve the trouble that Cyberspace Explorer can't display the webpage. If you're successfully connected to the Net but can't view any webpages in Internet Explorer, apply one of the following troubleshooting procedures, equally appropriate for your operating system.

Original production version: Internet Explorer, Windows 10
Original KB number: 956196

Troubleshooting for Windows 8 and Windows 10

Check Proxy and DNS settings

Proxy settings are used to tell Internet Explorer the network address of an intermediary server (known every bit a proxy server) that is used between the browser and the Cyberspace on some networks. Changing proxy settings is something you simply have to do if yous are connecting to the Internet through a corporate network. Past default, Internet Explorer automatically detects proxy settings. Withal, if this setting has been inverse and you are not trying to connect to a corporate network, yous may experience connection issues. To verify that Internet Explorer is automatically detecting your proxy settings, follow the steps beneath:

  1. Swipe in from the right edge of the screen, tap Start, then type Internet options. (If you're using a mouse, bespeak to the upper-right corner of the screen, move the mouse pointer downwards, click Start, and so type Net options.)

  2. Tap or click the Connections tab, and so tap or click the LAN settings.

    Screenshot of the Connections tab in Internet Properties. LAN settings is highlighted.

  3. Tap or click Automatically detect settings and verify that in that location is check marker in the box beside it.

    Screenshot of the LAN Settings window. Automatically detect settings option is checked.

  4. Tap or click OK to close the windows. Restart Internet Explorer and verify the issue is resolved.

Reset Cyberspace Explorer

To reset Internet Explorer to the default settings, follow these steps:

  1. Start Internet Explorer, and then on the Tools menu, click Internet Options.

  2. Click the Advanced tab, and then click Reset. (The screenshot for this step is listed below).

    Screenshot of the Advanced tab in Internet Options.

  3. In the Internet Explorer Default Settings dialog box, click Reset.

  4. In the Reset Cyberspace Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

    Screenshot of Reset Internet Explorer Settings window.

  5. Click Shut, and so click OK 2 times. (The screenshot for this step is listed below).

    Screenshot of Reset Internet Explorer Settings output.

  6. Exit and so restart Cyberspace Explorer. The changes take effect the next time that yous start Internet Explorer.

Delete your browser history

To delete the browsing history in Net Explorer 11, follow these steps:

  1. Showtime Internet Explorer from the desktop.

  2. Printing Alt to show the bill of fare bar.

  3. On the Tools menu, tap or click Cyberspace options.

  4. Under Browsing history, click Delete. (The screenshot for this step is listed below).

    Screenshot of the General tab of Internet Options.

  5. Select all the applicable check boxes, and then tap or click Delete. (The screenshot for this step is listed below).

    Screenshot of the Delete Browsing History page.

  6. Tap or click Go out, and so restart Cyberspace Explorer.

Disabling Enhanced Protected Mode

Enhanced Protected Way is a new feature in Internet Explorer ten. It works by extending the existing Protected Mode functionality to help forbid attackers from installing software, accessing personal information, accessing information from corporate Intranets, and from modifying organization settings. To exercise this, Enhanced Protected Mode must reduce some of the capabilities bachelor to Internet Explorer. These restrictions may cause issues with your browsing experience when using Internet Explorer. By disabling Enhance Protected Fashion, your performance in Internet Explorer may improve just could leave you at chance for possible attacks.

How to disable Enhanced Protected Mode:

  1. Swipe in from the right edge of the screen, tap Starting time, and then type Internet options. (If you're using a mouse, point to the upper-right corner of the screen, movement the mouse pointer downward, click Outset, and then type Internet options.)

  2. Tap or click Settings located under the search box to the right of the screen. Then, tap or click the Internet Options icon located nether the search results.

    Screenshot shows searching internet options under Settings.

  3. In the Internet Options windows, tap or click the Advanced tab. Locate the check box Enable Enhanced Protected Mode. Tap or click to uncheck the box.

    Screenshot of the Advance tab where Enable Enhanced Protected Mode option is cleared.

  4. Tap or click the Apply button, and then tap or click OK. Restart Net Explorer and check to see if the issue is resolved.

Disable add-ons in Internet Explorer

Cyberspace Explorer x is designed to provide an addition costless experience, and it plays HTML5 and many Adobe Flash Histrion videos without having to install a carve up addition. Add-ons and toolbars work simply in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or right-click to bring upward the Address bar, tap or click the Page tools push button, and then tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that can be used past Internet Explorer for the desktop. Add-ons that y'all can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, accelerators, and tracking protection settings.

To manage add-ons:

  1. Start Net Explorer for the desktop.
  2. On the Tools card, tap or click Manage add together-ons.
  3. Under Bear witness, tap or click All Add-ons, and and then disable all of them past tapping or clicking each i, and then select Disable.
  4. Tap or click Close.
  5. Restart Net Explorer and test it. If y'all can successfully admission the Cyberspace, the consequence involves an installed add-on. Re-enable each add together-on i at a fourth dimension, and examination to determine which add-on is causing the issue.

Cheque whether a tertiary-party service, plan, or anti-virus is conflicting with Cyberspace Explorer

Some tertiary-party anti-virus programs may cause issues for Net Explorer getting connected to the network. Remove any 3rd party anti-virus from your organisation per the instructions given by the developers of those programs.

To determine whether a third-party plan or service conflicts with Net Explorer, follow these steps:

  1. Tap or click the Search charm, type config in the search box, and and so tap or click the displayed Organisation Configuration icon.
  2. Tap or click the Services tab and select the Hide all Microsoft services check box, and and then click Disable all.
  3. Tap or click the Startup tab.
  4. Tap or click Disable all in the bottom-right corner, and so click OK.

You are prompted to restart your computer. After the restart, examination Cyberspace Explorer for an online connection. Depending on the result, go to the The connexion works department or to the The connectedness yet does not work section.

  • The connection works

    If the connectedness works, a 3rd-party service or plan may exist conflicting with Internet Explorer. To place the alien service or program, follow these steps:

    1. Tap or click the Search charm, blazon config in the search box, so tap or click the displayed System Configuration icon.
    2. Tap or click the Services tab, and then select the Hide all Microsoft services check box.
    3. Select one-half of the listed items, and then click OK.
    4. Restart the figurer, and and then examination Internet Explorer.
    5. Repeat steps one-four until you place the service that is conflicting with Cyberspace Explorer. If y'all are not using the conflicting service, nosotros recommend that you lot remove it, or configure the service so that it doesn't start when the computer starts. If you lot can't discover a service that is causing the issue, open System Configuration once again, click the Startup tab, and repeat steps 3-5.

  • The connection nevertheless does not piece of work

    If the connection all the same does non work, re-enable all programs, and and so become to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Tap or click the Search charm, type config in the search box, then tap or click the displayed System Configuration icon.
    2. Tap or click the Services tab, and then enable all the programs.
    3. Tap or click the Startup tab, enable all the programs, and so click OK.
    4. Restart the reckoner.

Updating older drivers and editing registry keys

  • Checking Windows Updates for drivers

    Even if yous already receive automatic updates, you can manually check for and install updated drivers in optional updates. Windows Update doesn't install optional updates automatically, but we notify you when there are some available, and and so let you choose whether or not to install them. To check Windows Update for drivers:

    1. Open Windows Update in Command Panel by swiping in from the right border of the screen, tapping Search (or, if y'all're using a mouse, pointing to the upper-correct corner of the screen, moving the mouse pointer down, then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and so tapping or clicking Install optional updates.
    2. Tap or click Check for updates, and and then wait while Windows looks for the latest updates for your PC.
    3. If updates are institute, tap or click Install updates.

    Read and accept the license terms, and then tap or click Finish if the update requires it. You might be asked for an admin password or to confirm your choice.

  • Editing the TabProcGrowth key

    Improve Internet Explorer functioning past enabling the TabProcGrowth key.

    1. Open Registry Editor by swiping in from the right border of the screen, tapping Search (or, if you lot're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and and then clicking Search), inbound regedit in the search box, and then borer or clicking regedit.exe in the search results.

      Screenshot shows the search results for regedit.exe.

    2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Chief. No need to click on the dropdown for Main. The key we are looking for is located there. Tap or click on Main.

    3. Locate the key named TabProcGrowth. Correct-click the primal and tap or click Modify.

    4. The key value volition exist listed. If the key value is 1, practice not change it. If the value is 0, change it to 1, so click OK.

Restore or refresh your PC

To restore your PC by using System Restore

If yous think that an app or commuter that y'all recently installed has caused problems on your PC, you can restore it to an earlier point in time (a restore point). System Restore doesn't change your personal files, but it might remove recently installed apps and drivers.

  1. Swipe in from the correct edge of the screen, and then tap Search. (If you're using a mouse, bespeak to the upper-correct corner of the screen, movement the mouse arrow downwardly, and so click Search.) Enter recovery in the search box, tap or click Settings, and and so tap or click Recovery.
  2. Tap or click Open System Restore, so follow the guidance. To refresh your PC

Refreshing your PC reinstalls Windows and keeps your personal files, settings, and the apps that came with your PC and apps that you installed from Windows Store.

  1. Swipe in from the right edge of the screen, tap Settings, and and then tap Modify PC settings. (If you're using a mouse, signal to the upper-right corner of the screen, motion the mouse pointer down, click Settings, and and so click Modify PC settings. )
  2. Under PC settings, tap or click General.
  3. Nether Refresh your PC without affecting your files, tap or click Get started.
  4. Follow the instructions on the screen.

Troubleshooting for Windows 7

Delete your browser history

  • Internet Explorer 8, Internet Explorer 9, Cyberspace Explorer 10, or Internet Explorer eleven

    Follow the steps listed to delete the browsing history for Net Explorer

    1. Start Internet Explorer.

    2. Press Alt to show the bill of fare bar.

    3. On the Tools carte du jour, click Net options.

    4. Under Browsing history, click Delete. (The screenshot for this step is listed beneath).

      Screenshot of how to delete browsing history.

    5. Select all the bank check boxes, and then tap or click Delete. (The screenshot for this step is listed below).

      Screenshot of the Delete Browsing History page.

    6. Tap or click Get out, and then restart Internet Explorer.

Disable add-ons in Net Explorer

  • Internet Explorer 10 and Net Explorer eleven

    Net Explorer 10 is designed to provide an add-on free experience, and will play HTML5 and many Adobe Flash Player videos without needing to install a separate add-on. Add-ons and toolbars will merely work in Net Explorer for the desktop. To view a page that requires add-ons in Net Explorer, swipe downwards or right-click to bring upward the Address bar, tap or click the Page tools button, and then tap or click View on the desktop.

    You can view, enable, and disable the list of add together-ons that can be used by Internet Explorer for the desktop. Add-ons you can manage to include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, Accelerators, and Tracking Protection settings.

    To manage add-ons

    1. Open Cyberspace Explorer for the desktop.
    2. Tap or click the Tools push button, and then tap or click Manage add-ons.
    3. Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and and so selecting Disable.
    4. Tap or click Close.
    5. Restart Internet Explorer and test. If you lot can successfully access the internet, then the issue is with an installed add together-on. Re-enable each add-on ane at a time and examination to verify what add together-on is causing the outcome.

  • Net Explorer nine

    Several add together-ons are pre-installed in Internet Explorer, but many come up from the Net. Add-ons commonly require that you give your permission earlier they're installed on your computer. All the same, some might be installed without your knowledge. This tin happen if the add-on was office of some other program that y'all installed.

    1. Open Cyberspace Explorer.
    2. Click the Tools push, then click Manage add-ons.
    3. Under Show, click All add-ons.
    4. Click an add-on, and then click Disable.
    5. Repeat pace 4 for each add-on that you want to turn on or off. When you're finished, click Shut.
    6. Restart Net Explorer.

  • Cyberspace Explorer eight

    Add-ons, besides known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such equally animations. However, some add-ons can cause your computer to end responding or brandish content that yous don't want, such as pop-up ads.

    If yous suspect that browser add-ons are affecting your calculator, you might want to disable all add-ons to see if that solves the trouble.

    To disable all add-ons temporarily

    1. Click the Outset push button, and so click All Programs.
    2. Click Accessories, click Organisation Tools, and then click Net Explorer (No Add together-ons).

    To disable add together-ons in Add-on Manager

    1. Open Internet Explorer.
    2. Click the Tools button, and and then click Manage add-ons.
    3. Under Prove, click All Add-ons.
    4. Click the improver you want to disable, and then click Disable.
    5. Repeat step 4 for every improver you want to disable. When y'all're finished, click Shut.

Reset Internet Explorer

  • Net Explorer 8, Internet Explorer 9, Internet Explorer 10, or Cyberspace Explorer 11

    To reset Internet Explorer settings to the default setting, follow these steps:

    1. First Internet Explorer, click Tools, and and then click Internet Options.

    2. Click the Avant-garde tab, and and so click Reset. (The screenshot for this step is listed below).

      Screenshot of the Advanced tab in Internet Options.

    3. In the Net Explorer Default Settings dialog box, click Reset.

    4. In the Reset Net Explorer Settings dialog box, click Reset. (The screenshot for this pace is listed below).

      Screenshot of the Reset Internet Explorer Settings page.

    5. Click Close then click OK two times. (The screenshot for this stride is listed below).

      Screenshot of the Reset Internet Explorer Settings page output.

    6. Exit then restart Cyberspace Explorer. The changes accept effect the next time that you open up Internet Explorer.

Bank check whether a third-political party service or program is conflicting with Internet Explorer

To make up one's mind whether a third-political party programme or service conflicts with Internet Explorer, follow these steps:

  1. Click Beginning, blazon config in the search box, and and then click the displayed System Configuration icon.
  2. Click the Services tab and bank check the box beside Hibernate all Microsoft services, and and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK. You will be prompted to reboot your estimator. After the reboot, exam Internet Explorer for connection. Depending on the result, go to the The connection works section or to the The connection still does not work section.

  • The connexion works

    If the connexion works, a third-party service or program may exist alien with Internet Explorer. To identify the alien service or program, follow these steps:

    1. Click Start, blazon config in the Search programs and files box, and then click config in the Programs list
    2. Click the Services tab and bank check the box abreast Hide all Microsoft services.
    3. Select half of the listed items, and then click OK.
    4. Restart the reckoner, and then test Internet Explorer.
    5. Repeat steps 1 through 4 until you lot place the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure information technology so that information technology doesn't commencement when the estimator starts. If you cannot find a service that is causing the upshot then open up Organization Configuration again, click the Startup tab and repeat steps 3 through 5.

  • The connectedness still does non work

    If the connection even so does not piece of work, re-enable all programs, and then get to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Click Start, blazon config in the Search programs and files box, and then click config in the Programs listing.
    2. In the Organisation Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, and then click OK.
    4. Restart the computer.

Install Windows Updates and disable the PreBinding characteristic

  • Bank check Windows Updates

    Brand certain yous've installed the most current cumulative security update for Internet Explorer. To install the most current update, visit the post-obit Microsoft Web site: Windows Update: FAQ

  • Try disabling the PreBinding characteristic

    To modify the EnablePreBinding registry value, follow these steps:

    1. Open up Registry Editor. To do this, type regedit in the Start Search box, and then select regedit in the Programs list.

      If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

    2. Locate and then select the following registry subkey:
      HKEY_CURRENT_USER\Software\Microsoft\Cyberspace Explorer\Main

    3. Locate the EnablePreBinding value, if the value doesn't exist, select the Edit carte du jour, signal to New, so select DWORD Value.

    4. Type EnablePreBinding, and then press Enter.

    5. On the Edit carte, select Modify.

    6. Blazon 0, and so select OK.

Restore your PC to an earlier point in time

If y'all think an app or driver that you recently installed acquired problems with your PC, yous can restore it back to an before point in time, called a restore point. Arrangement Restore doesn't change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

Open System Restore past clicking the Kickoff push. In the search box, blazon System Restore, and then, in the list of results, click Organisation Restore. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Troubleshooting for Windows Vista

Delete your browser history

  • Internet Explorer 8 or Internet Explorer ix

    Follow the steps listed to delete the browsing history for Internet Explorer

    1. Outset Internet Explorer.

    2. Press Alt to show the bill of fare bar.

    3. On the Tools menu, click Net options.

    4. Under Browsing history, click Delete. (The screenshot for this step is listed below).

      Screenshot of the General Tab in Internet options.

    5. Select all the check boxes, and then tap or click Delete. (The screenshot for this step is listed beneath).

      Screenshot of the Delete Browsing History page.

    6. Tap or click Get out, so restart Internet Explorer.

  • Internet Explorer 7

    1. Start Internet Explorer.
    2. On the Tools carte, click Delete Browsing History.
    3. Select the check box next to the following items:
      • Temporary Internet files
      • History
      • Form data
      • Cookies
    4. Click Delete.
    5. Exit and then restart Cyberspace Explorer, and so endeavour to admission the webpage.

Disable add together-ons in Internet Explorer

  • Internet Explorer 9

    Several add-ons are pre-installed in Internet Explorer, only many come up from the Cyberspace. Add together-ons normally require that you give your permission earlier they're installed on your computer. However, some might exist installed without your knowledge. This tin can happen if the add-on was part of another program that you installed.

    1. Open Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Under Testify, click All add-ons.
    4. Click an add together-on, and then click Disable.
    5. Repeat step 4 for each add-on that you want to plough on or off. When you're finished, click Shut.
    6. Restart Internet Explorer.

  • Internet Explorer 8

    Add-ons, also known every bit ActiveX controls, browser extensions, browser helper objects, or toolbars, tin can amend your experience on a website by providing multimedia or interactive content, such every bit animations. However, some add together-ons can cause your computer to stop responding or display content that you don't want, such equally pop-up ads.

    If you suspect that browser add-ons are affecting your computer, yous might want to disable all add-ons to run across if that solves the trouble.

    To disable all add-ons temporarily

    1. Click the Beginning button, and and so click All Programs.
    2. Click Accessories, click System Tools, and and then click Internet Explorer (No Add together-ons).

    To disable add-ons in Add-on Manager

    1. Open up Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Under Show, click All Add-ons.
    4. Click the add together-on you want to disable, and and then click Disable.
    5. Repeat step iv for every add-on you desire to disable. When you're finished, click Close.

  • Cyberspace Explorer seven

    Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Cyberspace Explorer add-ons may exist downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you lot might specifically visit a Spider web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Net Explorer. Y'all tin control add-ons by using the Manage Add-ons feature.

    1. Open Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Click an add together-on, and then click Disable.
    4. Echo step 4 for each addition that yous want to plow off. When you're finished, click Shut.

Reset Internet Explorer

  • Internet Explorer 8 or Cyberspace Explorer 9

    To reset Internet Explorer settings to the default setting, follow these steps:

    1. Starting time Internet Explorer, click Tools, and and so click Cyberspace Options.

    2. Click the Advanced tab, and then click Reset. (The screenshot for this footstep is listed below).

      Screenshot of the Advanced tab in Internet Options.

    3. In the Net Explorer Default Settings dialog box, click Reset.

    4. In the Reset Net Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

      Internet Explorer 8 Reset Internet Explorer settings page.

    5. Click Close and and so click OK two times. (The screenshot for this footstep is listed beneath).

      Internet Explorer 8 Reset Internet Explorer settings page output.

    6. Leave and so restart Internet Explorer. The changes have issue the next time that you open up Internet Explorer.

  • Internet Explorer 7

    By resetting Internet Explorer settings, y'all return it to the state information technology was in when it was start installed on your computer. This is useful for troubleshooting problems that might be acquired by settings that were inverse after installation. When you restore Internet Explorer'south default settings, some webpages that rely on previously stored cookies, class data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

    To reset Cyberspace Explorer settings manually

    1. Shut any Internet Explorer or Windows Explorer windows that are currently open.
    2. Open up Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
    3. Click the Tools button, and and then click Internet Options.
    4. Click the Advanced tab, and and so click Reset.
    5. In the Reset Internet Explorer Settings dialog box, click Reset.
    6. When Net Explorer finishes applying default settings, click Shut, click OK, and so click OK again.
    7. Shut Cyberspace Explorer.

    Your changes will accept result the next fourth dimension you open up Internet Explorer.

Bank check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a third-party programme or service conflicts with Internet Explorer, follow these steps:

  1. Click Start, type config in the search box, and then click the displayed Arrangement Configuration icon.
  2. Click the Services tab and check the box beside Hibernate all Microsoft services, and then click Disable all.
  3. Side by side, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK. You will exist prompted to reboot your figurer. After the reboot, exam Internet Explorer for connection. Depending on the result, get to the The connectedness works department or to the The connectedness still does not work section.

  • The connection works

    If the connectedness works, a third-party service or program may be conflicting with Cyberspace Explorer. To identify the alien service or program, follow these steps:

    1. Click Beginning, type config in the Search programs and files box, and then click config in the Programs list
    2. Click the Services tab and check the box beside Hide all Microsoft services.
    3. Select half of the listed items, and then click OK.
    4. Restart the computer, and so examination Internet Explorer.
    5. Repeat steps one through four until you lot place the service that is alien with Internet Explorer. If you lot are not using the alien service, we recommend that you remove information technology, or configure it and so that it doesn't get-go when the reckoner starts. If yous cannot find a service that is causing the effect then open up System Configuration once more, click the Startup tab and repeat steps 3 through five.

  • The connexion however does not piece of work

    If the connectedness all the same does not work, re-enable all programs, and and so go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Click Outset, blazon config in the Search programs and files box, and then click config in the Programs listing.
    2. In the System Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, then click OK.
    4. Restart the figurer.

Restore your PC to an earlier point in time

If y'all call up an app or commuter that you recently installed acquired problems with your PC, you can restore it back to an before signal in time, chosen a restore bespeak. Arrangement Restore doesn't change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

  1. Click Outset, type system restore in the Showtime Search box, and and then click System Restore in the Programs list. If you lot are prompted for an administrator password or confirmation, type your password or click Continue.
  2. In the System Restore dialog box, click Choose a different restore bespeak, and so click Next.
  3. In the list of restore points, click a restore point that was created before you began to feel the issue, and and then click Next.
  4. Click Finish.

Troubleshooting for Windows XP

Delete your browser history

  • Internet Explorer 8

    Follow the steps listed to delete the browsing history for Internet Explorer

    1. First Cyberspace Explorer.

    2. Press Alt to show the menu bar.

    3. On the Tools carte, click Net options.

    4. Under Browsing history, click Delete. (The screenshot for this footstep is listed below).

      Screenshot of deleting browsing history in Internet Options.

    5. Select all the check boxes, and so tap or click Delete. (The screenshot for this pace is listed beneath).

      Screenshot of Deleting Browsing History page.

    6. Tap or click Exit, and then restart Internet Explorer.

  • Internet Explorer 7

    1. Beginning Internet Explorer.
    2. On the Tools menu, click Delete Browsing History.
    3. Select the check box side by side to the following items:
      • Temporary Net files
      • History
      • Form information
      • Cookies
    4. Click Delete.
    5. Exit and then restart Internet Explorer, so attempt to admission the webpage.

  • Net Explorer half dozen

    1. Starting time Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. In the Temporary Internet Files section, click Delete files, and then select the Delete all offline content text box.
    4. Click OK.
    5. In the History section, click Articulate history, then click Aye.
    6. Get out and and then restart Internet Explorer, so attempt to access the webpage.

Disable add together-ons in Internet Explorer

  • Internet Explorer 8

    Add together-ons, besides known every bit ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. All the same, some add-ons can cause your reckoner to stop responding or display content that y'all don't want, such every bit pop-upwardly ads.

    If you suspect that browser add together-ons are affecting your figurer, you might want to disable all add-ons to encounter if that solves the problem.

    To disable all add together-ons temporarily

    1. Click the Start button, and then click All Programs.
    2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

    To disable add together-ons in Addition Manager

    1. Open Net Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Under Bear witness, click All Add together-ons.
    4. Click the add-on you want to disable, then click Disable.
    5. Echo stride four for every add-on you lot want to disable. When yous're finished, click Shut.

  • Internet Explorer 7

    Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Cyberspace Explorer add together-ons may exist downloaded automatically, or you may be prompted to download an improver. For some add-ons, yous might specifically visit a Web site to obtain the latest add-on for Internet Explorer. These components may be tertiary-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You can command add-ons by using the Manage Add together-ons characteristic.

    1. Open Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Click an addition, and and then click Disable.
    4. Repeat footstep iv for each addition that you want to plow off. When you lot're finished, click Shut.

Reset Internet Explorer

  • Internet Explorer 8

    To reset Internet Explorer settings to the default setting, follow these steps:

    1. Start Internet Explorer, click Tools, so click Internet Options.

    2. Click the Avant-garde tab, and so click Reset. (The screenshot for this step is listed below).

      Screenshot of the Advanced tab.

    3. In the Internet Explorer Default Settings dialog box, click Reset.

    4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

      Internet Explorer 8 Reset Internet Explorer Settings.

    5. Click Close and then click OK two times. (The screenshot for this stride is listed below).

      Internet Explorer 8 Reset Internet Explorer Settings output.

    6. Get out and so restart Internet Explorer. The changes take effect the adjacent time that you open up Net Explorer.

  • Internet Explorer vii

    By resetting Internet Explorer settings, yous return it to the land it was in when it was first installed on your calculator. This is useful for troubleshooting problems that might be acquired past settings that were changed subsequently installation. When you restore Internet Explorer's default settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might non work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

    To reset Internet Explorer settings manually

    1. Close any Internet Explorer or Windows Explorer windows that are currently open up.
    2. Open Net Explorer by clicking the Start button, and then clicking Cyberspace Explorer.
    3. Click the Tools button, then click Internet Options.
    4. Click the Avant-garde tab, and so click Reset.
    5. In the Reset Internet Explorer Settings dialog box, click Reset.
    6. When Net Explorer finishes applying default settings, click Close, click OK, so click OK again.
    7. Shut Internet Explorer.

    Your changes will take event the next time you open up Internet Explorer.

Check whether a third-party service or plan is conflicting with Cyberspace Explorer

To determine whether a third-party programme or service conflicts with Internet Explorer, follow these steps:

  1. Click Offset, click Run, blazon config, and then click OK.
  2. Click the Services tab and bank check the box beside Hibernate all Microsoft services, and so click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK. You will be prompted to reboot your calculator. After the reboot, test Internet Explorer for connection. Depending on the result, go to the The connection works section or to the The connection still does not work section.

  • The connection works

    If the connexion works, a 3rd-party service or program may be conflicting with Cyberspace Explorer. To place the conflicting service or program, follow these steps:

    1. Click Start, click Run, type config, and so click OK.
    2. Click the Services tab and check the box abreast Hide all Microsoft services.
    3. Select half of the listed items, and then click OK.
    4. Restart the figurer, and so exam Internet Explorer.
    5. Repeat steps 1 through iv until you identify the service that is conflicting with Internet Explorer. If y'all are not using the conflicting service, nosotros recommend that you lot remove it, or configure it then that it doesn't kickoff when the calculator starts. If yous cannot detect a service that is causing the upshot then open Arrangement Configuration once again, click the Startup tab and repeat steps 3 through 5.

  • The connectedness notwithstanding does not work

    If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Click Get-go, click Run, type config, and then click OK.
    2. In the Arrangement Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, and then click OK.
    4. Restart the computer.

Restore your PC to an earlier indicate in time

If you think an app or commuter that you recently installed caused problems with your PC, you tin restore it back to an earlier point in fourth dimension, called a restore point. System Restore doesn't modify your personal files, but it might remove recently installed apps and drivers.

To use Organization Restore to restore Windows XP to a previous country, follow these steps:

  1. Log on to Windows every bit an administrator.

  2. Click Start, point to All Programs, betoken to Accessories, point to Organisation Tools, and so click System Restore. (The screenshot for this step is listed below).

    Screenshot shows System Restore menu.

  3. On the Welcome to System Restore page, click to select the Restore my figurer to an earlier time option, and then click Next. (The screenshot for this footstep is listed beneath).

    Screenshot of Welcome to System Restore page.

  4. On the Select a Restore Signal page, click the most contempo system restore signal On this list, click a restore point list, then click Next.

    Annotation

    A System Restore message may appear that lists configuration changes that System Restore volition brand. Click OK. (The screenshot for this step is listed beneath).

    Screenshot of Select a Restore Point page.

  5. On the Confirm Restore Betoken Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.

  6. Log on to the computer as an administrator. Then, click OK on the Organization Restore Restoration Complete page. (The screenshot for this stride is listed below).

    Screenshot of the Restoration Complete page.

If you successfully restored your computer to a previous state and the computer runs as expected, y'all are finished.

If the procedure that corresponds to your operating system does not resolve your issue, go to Fix Wi-Fi connection problems in windows. The guidance that's offered there volition assist y'all place network connection bug and run automated troubleshooters to fix the bug.

Later you click this link, verify that the steps that are provided correspond to your operating system. To do this, click the drop-downwards arrow, and and then select your operating system. (The screenshot for this pace is listed beneath).

Screenshot of selecting your operating system.